Customer Relationship Management
LMKT tailors solutions that fit your needs and improve your organization’s interaction with the customers. We manage Customer Relationship Management (CRM) processes; from sales management to customer support, to marketing management.
Our solutions optimize the Microsoft Dynamics CRM platform for enterprise and global-scale deployments.
Our industry-leading expertise and ongoing innovation investments have made CRM process optimization and true business transformation a reality for our customers. Our extended solutions approach enables us to cost-effectively extend the Microsoft Dynamics CRM platform rapidly. This allows us to develop applications that are ideally suited to manage your specific business processes. With flexible delivery options, either onsite or in the cloud, we find a solution that works best for you.
LMKT’s CRM solutions are designed to provide better customer service, help sales teams to cross-sell and up-sell effectively, close deals, retain current customers, and enable you in understanding who your customers are.
Solutions & Services
LMKT’s CRM integrated contact center solutions utilize the Microsoft Dynamics CRM in transforming your business and optimizing your contact center operations. This enhances the customer experience by improving agent performance and reducing your operational costs. These solutions are designed to support high volume, multi-site contact centers fielding inbound customer inquiries including but not limited to problem handling and resolution, general questions/inquiries, enrollment processing, and purchase support.
Built on the Microsoft Dynamics CRM platform, LMKT’s CRM for sales management helps you get the most of your organization’s talent. Our expertise lies in helping customers achieve enterprise-wide integration of collaboration, knowledge management, and business intelligence, ensuring seamless and high-performing processes in the largest sales organizations. With LMKT’s CRM mobility solutions and services, you can broaden your capabilities by ensuring access to your team in the office, on site, or on the go.
LMKT’s Extended CRM (xRM) solutions allow you to build virtually any type of CRM solution, tailored to your business needs. LMKT’s xRM combines the flexibility and functionality of the Microsoft Dynamics CRM with LMKT’s CRM development platform. Including extendable and reusable CRM components, resulting in the ability to create customized CRM solutions at a fraction of the cost and development time. These xRM solutions help reduce infrastructure development costs, allowing you to realize meaningful business results. LMKT has used xRM to develop a number of extended solutions that are ready for deployment. These include:
- E-Citizen Services
- Property/Real Estate Management
- Accountability Management
- Case, Grants and Rebates Management
- Partner Relationship Management
- Campus Management
- Health Management
Recent News
It was a pleasure to work with LMKT’s team of diligent and hard working professionals on the CUP project. In a very short span of time, we built a system that unifies a lot of complex data and functionality into a high quality, easy to use solution.
